Sun Palace (Adults Only) | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Governor Suite Partial Ocean View King Size Bed

Max:

2 persons

575 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Honeymoon Suite Ocean View King Size Bed

Max:

2 persons

575 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Junior Suite Ocean View Double Bed

Max:

2 persons

475 sq. feet

Bed options:

2 Queen Size Beds

Sea view

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 8.9 mi

Airports

Cancun (CUN) 8.2 mi

Isla Mujeres (ISJ) 23.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Couples Retreat

“During my stay, my husband and I decided to indulge in a couples massage using the resort credits. It was an incredibly relaxing experience that left us feeling rejuvenated. The ambiance was serene, and the therapists were professional, ensuring we had the perfect escape from our daily stresses. I still dream about the aromatherapy fragrances used throughout the treatment!” view full review

Italian Restaurant Delight

“Our favorite dining experience was undoubtedly at the Italian restaurant. The food was exquisite, and the service was great. We felt truly pampered as we savored each dish. The flavors were authentic, and every detail, from the presentation to the wine pairings, was handled excellently. It was a culinary highlight of our trip!” view full review

Perfect Suite Experience

“We were thrilled with our basic suite, which offered a stunning view of the ocean. The room featured a luxurious double jacuzzi tub alongside a large king-sized bed that was incredibly comfortable. The mini bar setup was consistent across rooms, which was a nice touch, and the housekeeping team made sure we were well taken care of throughout our stay.” view full review

Evening Entertainment Fun

“While there weren't many options for nightlife, the Lobby Bar was a great place to unwind in the evening. There was some entertainment happening that enhanced our experience. Although I would have loved a DJ to get everyone dancing, the atmosphere was relaxed, allowing us to enjoy conversations and creative drinks together. It was a lovely way to conclude our days!” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors

Sports & Fitness

Fitness centre

Services

Paid airport shuttle
Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Beauty treatment
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

City landmarks

Beach

Playa Delfines

1.2 mi

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

1.2 mi

Museum

Mayan Museum of Cancun

2.1 mi

Beach

Royal Beach Club

2600 ft

Beach

3000 ft

EL REY ruins

1.2 mi

Spa Centre

NIZUC Resort & Spa

4300 ft

Museo Subacuatico de Arte

5300 ft

View Point

1.2 mi

Cancun sign

1.2 mi

Mirador playa delfines

1.3 mi

Blvd. Kukulcan

Iberostar Cancun Golf Course

1.4 mi

Golf Course

Golf Club

1.4 mi

Blvd. Kukulcan

Golf with a view

1.4 mi

Blvd Kukulcán Km 16.5

San Miguelito

2.0 mi

Theme Park

Ventura Park Cancun

2.5 mi

San Miguelito Archeological Site

1.9 mi

Museum

Parque Maya Cancun

2.1 mi

Museum

MUSA Underwater Museum

2.1 mi

Event hall

Oasis Arena

2.4 mi

Amusement Park

Wet 'n Wild

2.5 mi

Aquaworld

2.8 mi

BLVD Kukulkan KM 6.5

Extreme Games Cancun

2.9 mi

CancunMexico

Avenida Kukulkan

4.2 mi

Backstage Theatre

3.9 mi

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

4.2 mi

Nearby

Beach

Royal Beach Club

2600 ft

Beach

2000 ft

Restaurants

Casa del mar

1400 ft

Blvd. Kukulcan Km 20. 5 Cauncun Plaza

Arrecifes

2100 ft

Blvd. Kukulcan Km. 20

Reviews and Ratings

Reviews from guests about their experience.

88%

loved their spa retreat and can’t wait to return.

Stunning ocean view

Variety in dining options

Inconsistent service

Lacking personal touches

8.8/10

Great

Rooms

9.4

Location

8.6

Service

9.4

Dining

8.6

Jon

United States, January 2025

8.4/10

Our stay at Sun Palace was absolutely fantastic! The staff truly made our experience memorable with their caring nature and attentiveness. The food was quite good, and the beach was just lovely. However, we did notice that the hotel could use some repairs, which are apparently scheduled for a later date. Overall, we felt it was a great value for our money.

Rooms

9.0

The rooms were clean and comfortable, featuring a spacious layout that was perfect for our needs.

Service

10.0

The service was exceptional, especially from staff members like Fernanda, Claudia, and Nathaly, who went above and beyond to ensure we felt welcome.

Location

8.0

The location was great, with easy access to the beach and various amenities around. However, it felt a bit crowded at times.

Dining

8.0

Dining was a highlight of our stay, with a variety of delicious options across several restaurants, though I wish there were more breakfast choices.

Facilities

7.0

The facilities were generally well kept, and we enjoyed the beautiful beach and pool area, although some areas are due for updates soon.

Harold

United States, December 2024

8.6/10

My stay at the Sun Palace was overall fantastic! The grounds were beautiful, the staff went above and beyond with their service, and I loved the delicious dining options. The only downside was finding a sun lounge by the pool could be a challenge, and the room service timing was inconsistency. However, the positive experiences truly outweighed any minor inconveniences.

Rooms

9.0

Our room on the second floor was absolutely stunning, with a gorgeous ocean view that made our stay feel luxurious. It was well-kept, and we really enjoyed the little touches like a bottle of champagne.

Service

10.0

The staff were incredibly attentive and really made us feel pampered throughout our stay. From the front desk to the restaurants, everyone was friendly and eager to assist.

Location

8.0

The location was great for accessing nearby attractions, and the beach was just steps away, but it did get a bit windy at times.

Dining

9.0

Dining options were superb with both buffet and a-la-carte available, especially the Italian and Thai restaurants which were highlights of our trip.

Facilities

7.0

The pool area was beautiful, although a bit slippery and finding lounge chairs was tough. The beach was lovely, too, but it was hard to stay for long due to the wind.

Robert

United States, December 2024

9.4/10

We had an incredible experience at Sun Palace! The rooms are beautifully designed with a romantic touch, featuring luxurious amenities that made our stay feel special. The food was delicious with various dining options, and the staff truly went above and beyond to make us feel welcome. While the beach area could feel a bit crowded at times, the overall ambiance and activities offered more than made up for it. I can't wait to return!

Rooms

10.0

The rooms were romantic and spacious, complete with a hot tub and stunning views.

Service

10.0

The service was exceptional; the staff was always there to assist with a smile, ensuring we had everything we needed.

Location

8.0

The location is right on the beach, which was perfect for enjoying the ocean views, though some areas felt a bit cramped.

Dining

10.0

Dining was a highlight with great variety and high-quality meals, especially at the specialty restaurants.

Facilities

9.0

The facilities were top-notch, with well-maintained pool areas and a lovely spa for relaxation.

Peter

United States, December 2024

8.2/10

Our stay at the hotel was enjoyable, featuring excellent beach views and a relaxing pool area. The rooms were spacious and well-maintained, but the service felt inconsistent at times. While the dining experience was delightful, especially for breakfast, some amenities were lacking. Overall, it was a good value for money despite a few minor drawbacks.

Rooms

9.0

The rooms were spacious with a king-size bed and a whirlpool tub in the living area, providing a stunning ocean view. My wife loved the infinity pool while I enjoyed soaking in the room's Jacuzzi.

Service

7.0

The service was generally wonderful, with staff going out of their way to assist. However, I did feel the personal touches we expected were sometimes missing.

Location

9.0

The location offered great beach access and was well-positioned within the resort. The wide beach area was always clean and had plenty of lounge chairs available.

Dining

8.0

Breakfast was outstanding with a large variety of options, though other dining experiences were sometimes hit or miss. Overall, the food quality was impressive.

Facilities

8.0

The facilities, especially the pool areas, were well-maintained and enjoyable. The beach was cleaned every morning, and there were plenty of activities to partake in.

Stunning ocean view

Inconsistent service

Dave

United States, September 2024

9.4/10

We had a wonderful stay at Sun Palace for our honeymoon! The staff made it a truly memorable experience with their exceptional service and attention to detail. The room was spacious and came with a breathtaking ocean view, plus a jacuzzi that we loved using. There were some minor areas for improvement, especially regarding dining options, but overall, it was an incredible stay that I'd highly recommend.

Rooms

10.0

The rooms were spacious and spotless with amazing ocean views. We particularly enjoyed the jacuzzi in our room.

Service

10.0

The service was exceptionally nice, with staff like Alejandra providing yoga sessions on the beach and creating a warm atmosphere.

Location

10.0

The hotel is located beautifully on the coast of Cancun, offering stunning views and a relaxing atmosphere.

Dining

8.0

Dining was enjoyable overall, but there could be more variety. We particularly liked the breakfast options, but some restaurants could use improvement.

Facilities

9.0

The facilities were fantastic with a well-maintained infinity pool and beach area, perfect for relaxation.

Exceptional staff service

Limited dining variety

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Sun Palace (Adults Only), Cancun

About the Hotel

Choose your room type

Price and Room Availability

Getting around

Facilities

General

Sports & Fitness

Services

Dining

Business

Spa & Leisure

Room features

Bathroom

Media

Location

Reviews and Ratings